It seems that some users are having a hard time connecting to their Ledger device through the Live application. If this is you, then this tutorial is for you as we have the solution.
This issue typically happens when an update is made, and something goes wrong during the installation process. The fix is not that complex and easy to do, so make sure you follow along.
Steps to fixing the problem:
Make sure you are using the latest version of Ledger Live.
Step 1: Close the Ledger Live application and open the device first before you access the PC software. This usually solves the problem, but if it doesn’t, then you can continue to the next solution.
Step 2: Restart your PC and then access the device first before using the PC software like in the first step.
Step 3: The last solution is to open the Ledger Live application and go into settings by clicking on the top right tool icon. Then you will want to click on Experimental features’ which is the last tab under settings.
Step 4: Enable ‘Quit apps automatically’ as pictured below.
Conclusion
The process of fixing this error is straightforward and usually works on the first step, Ledger is aware of this and is working on a permanent solution. If the problem continues and can’t be solved by these solutions, then you will need to contact Ledger support as this is a different problem that might need an account investigation to fix successfully.
